Customer Service

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Glassworks and Cheeks
5406 Walnut Street
Pittsburgh, PA 15232
Monday: 10:00 - 5:30
Tuesday: 10:00 - 5:30
Wednesday: 10:00 - 5:30
Thursday: 10:00 - 5:30
Friday: 10:00 - 5:30
Saturday: 10:00 - 5:30
Sunday: 12:00 - 4:00


To place an order just make your selection, fill your shopping cart and check out. Or call us at 1-412-682-5443 during our normal business hours. Our skilled representatives will be happy to assist you.

Order Confirmation
After placing your order you will be sent an order confirmation via e-mail.


Sales Tax
There is a 7% sales tax on orders shipped to Pennsylvania addresses. Tax is charged on shipping charges when the item is shipped to a Pennsylvania address. All other states are tax exempt.

Forms of Payment
Visa, Mastercard, Discover and American Express


When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order.

Please click here to learn more about our privacy policy and terms.

If you have any questions or concerns about our privacy policy, please message us.

Shipping & Delivery

Free shipping over $99. (No furniture, rugs, etc.) Under $99, the shipping fee is 8% of the order total (excluding tax) plus $8.00 handling fee.

We ship via FedEx. Once your order is placed, we will calculate the shipping costs for your specific items and email you the total.

In order to avoid confusion, please note the following:

  • Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time. Please note that we do not ship on Saturday, Sunday, Monday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Tuesday.
  • Hawaii and Alaska: Shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1-412-682-5443 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
  • International orders pay actual shipping cost.
  • Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express Shipping
If you need express shipping, please call 1-412-682-5443 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Delivery Surcharges ($)
Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

Special Services

Personal Shopping
Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.

Bridal Registry
At Glassworks and Cheeks, we pride ourselves on providing brides-to-be with a unique experience and special individual attention. Please call for a consultation with our Bridal Registrar. You are also invited to create your registry online - please click here

Gift Certificates
Gift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything.

Gift Wrapping
Gift wrapping can be included for free on gift registry purchases.

Merchandise Pricing & Availability

Prices may change without notice.

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If for some reason the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product's price is higher than our stated price, we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

Returns & Exchanges

We hope you will love your selection. If for any reason you wish to exchange an item, please contact us at 1-412-682-5443 to make arrangements. Please note that Glassworks and Cheeks cannot issue any cash or credit card refunds. Exchanges are only accepted within seven days of receipt of goods, with an original receipt, and may only be done once. All sales are final.

If you should need to make an exchange, please contact us before sending it back. Unauthorized returns cannot be accepted. Return the product to: 5406 Walnut Street, Pittsburgh, PA 15232 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

For other information on returns, please call 1-412-682-5443.

Damaged Goods Policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: Fed Ex: 800-463-3339.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

About Glassworks and Cheeks

Need a gift for a wedding, anniversary, engagement, birthday, house warming, or business / corporate award? Glassworks is one of Pittsburgh’s top destinations for gift shopping and offers in-house shipping services and free gift-wrapping. From dinnerware & barware to home decor to Pittsburgh mementos to children’s items, we have an abundance of choices. The store stocks glass, crystal, metal, ceramic, wood, and porcelain items for any occasion. Many of these pieces are keepsakes that could last generations. Glassworks is located in the Shadyside area of Pittsburgh, PA. A Pittsburgh shopping adventure is not complete without a trip to Shadyside, located 15 minutes from Downtown, near Oakland. The short drive is well worth it, for along Walnut Street, Ellsworth Avenue, and the area's cozy side streets you will find many of the finest and most upscale shops in the Pittsburgh region. Be sure to allow time in your schedule to browse through local and national stores, sip a cappuccino, and have dinner at one of the Shadyside shopping district's numerous restaurants. Cheeks (with some Glassworks items) has a second location in Squirrel Hill. For more info on that location, click the Cheeks store link at the top of the Homepage or call 412-521-0600.